Privacy Policy

Privacy Policy – Q-Tech

This privacy policy (Privacy Policy) sets out how Q-Tech Building Consultants Pty Ltd ABN 46 623 714 563 and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)) (we, our, us) collects, stores, uses, protects, shares and discloses your personal information.

This Privacy Policy applies to our services we provide, this website q-techconsultants.com.au and our related social media pages, tools and applications (together the Services). By participating in our Services (including using this website) you agree to the collection, storage, usage and disclosure of your personal information by us in the manner described in this Privacy Policy.

We handle personal information of insured customers of our clients from time to time, as a result of providing Services to our clients. Please note that when doing so, we will act on our client’s instructions for the processing of such personal information. How we handle such personal information may be subject to client agreements in place from time to time with the relevant client.

Types of Personal Information we collect

As part of delivering our Services we may collect personal information about you as defined under the Privacy Act 1988 (Privacy Act). We will only collect personal information where it is reasonably necessary for the performance of our functions or activities. The personal information we collect may include the following:

Client information: this includes information that you have provided to us as a client of ours, or otherwise collected for purposes of an account you hold with us that is necessary for our business dealings with you. The information we collect includes:
- client business details;
- client representative details (including employee names, positions and other details as required for us to provide our Services);
- client contact details;
- assessment results and reports;
- specific information relating to insured customers of our client as set out below; and
- any other additional information you provide to us directly or indirectly through your engagement with us to provide the Services.
Financial information: this includes information such as payment card details and bank account details. We use this information to send to our third party payment gateways when you make payment for our Services.
Services use information: any information you provide when you use our Services. For example, when you contact us we collect information that enables the Services to be able to operate.
Marketing use information: this includes information provided to us using a marketing, mailing list or newsletter sign up form.
Surveys: information in connection with client surveys, questionnaires and promotions.
Other information we collect related to your use of the Services:, page view statistics, advertising data and standard web log information and any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

As a provider of Services to our clients, we will also collect information relating to insured customers of our clients when we are undertaking the Services. The information we collect about insured customers of clients includes contact details such as their name and address, and any other information necessary for us to carry out our Services. We use this information as necessary for us to carry out our Services for our clients including (without limitation) for attending the insured customer’s site, and to communicate with the insured customer.

How we collect Personal Information

We may collect personal information either directly from you, or from third parties, including where:

you register or engage us to provide our Services;
you provide information directly to us through the Services or on a hardcopy form (collection form);
you use our website generally;
you receive a Service from us generally;
you subscribe to any of our newsletters;
you contact us through the website, in person, by phone or in writing;
you submit any of our online sign up forms;
you deal with us generally via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
you interact with our Services, website, social applications, services, content and advertising; and
you invest in our business or enquire as to a potential purchase of our business.

We may also collect your personal information from third parties including:

in the case of insured customers of our clients, we collect your information from our client (who provides this information to us);
referral agencies and service providers;
government agencies and insurers;
our other service providers and publicly available sources.

Where we collect your personal information from a third party, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. By providing personal information about another person to us (including an insured customer), you represent that you are legally permitted to do so, and we will not be responsible for verifying any such authorisation.

Cookies & data tracking technologies

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience of the website. Persistent cookies can be removed by following Internet browser help file directions. Cookies may enable automatic logins when you visit in the future and may enable content customisation.

Use of your Personal Information

We collect and use your personal information for the following purposes:

to provide our Services, products and information to you including to:
- assist in streaming and personalising information for you;
- enable us to process your personal information for the Services;
- manage our relationship with you, including information about similar products or terms and conditions;
- enable you to communicate with us regarding your use of the Services;
- confirm your identity;
- to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing the Services to you;
- communicate with you about your account, or any transaction;
to administer contracts including to negotiate, execute and or manage a contract with you;
to be de-identified for the purposes of generating statistical data and improving the Services (including case studies);
for record keeping and administrative purposes, including accounting purposes;
to administer, operate, protect, improve and optimise the website and our service offerings and customer experience;
for advertising and marketing purposes (including for analytics) subject to the other terms of this Privacy Policy;
to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
where relevant to you, to send you general information and case studies in relation to our Services;
for quality, training and coaching purposes;
to send you administrative messages, reminders, technical notices, updates, security alerts, and other information about our products and Services requested by you; and
to consider an application of employment from you.

You acknowledge and agree that we may also deal with your personal information in any other manner which is permitted by any agreement that we have in place with you, or otherwise in accordance with our other policies we have in place from time to time.

We do not use any personal information provided to us of insured customers of clients for any marketing purposes.

Disclosure of your Personal Information

We may disclose your personal information to third parties for the purposes contained in this Privacy Policy, including without limitation to:

Service Providers & Organisations

We may share your personal information with service providers and other organisations in connection with the provision of the Services to:

develop and improve our Services;
provide you with the Services (such third parties assist in provided our Services to you);
conduct quality assurance testing;
provide support; and/or
provide other services to us.

The service providers and other organisations include:

third party engineers, or other building specialists or experts in such field;
information technology service providers such as web host providers and analytical providers;
mailing houses and such other suppliers that assist in delivering products and Services;
organisations who carry out credit, fraud and other security checks;
payment processors;
hosting services;
content delivery services;
IT support providers;
marketing businesses engaged by us to disseminate materials to which recipients have consented;
third-party consultants and contractors, including those which assist us with human resources, IT and accounting. We otherwise use third-parties based in Australia to assist us with our data processing.

We endeavour to limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of our Services and associated purposes. For example if you are an insured customer of a client of ours, and we engage an engineer to facilitate our Services, then we will provide your information to that engineer for such purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your personal information, and use your personal information only for the purposes that we give it to them.

Affiliates and Acquisitions

We may share some or all of your personal information with our parent company, subsidiaries, joint ventures, or other companies under a common control (Affiliates), in which case we will require our Affiliates to honour this Privacy Policy. In the event we are involved in a merger, acquisition or sale of assets we may disclose personal information collected by us to such entities that we propose to merge with or be acquired by, and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.

Third parties with your consent and in other circumstances

We may also disclose your personal information to third parties to whom you expressly ask us to send the personal information to, or to third parties where permitted under the Privacy Act or where required in order to provide our Services to you. This also includes:

the relevant client (for insured customers);
your authorised representatives;
government and regulatory authorities and other similar organisations, as required or authorised by law or as required as part of the Services; and
such entities that we propose to merge with or be acquired by.

We may need to disclose your information to third parties outside of Australia and service providers located internationally in order to enable us to provide the Services, this includes service providers and contractors who are located overseas (telephone answering service, data analytics, IT services) and data processing services.

Where we use a supplier outside of Australia, we will take reasonable steps in the circumstances to ensure that such overseas recipient does not breach the Australian Privacy Principles (except where such steps are not required under the Privacy Act).

We may also aggregate and/or make anonymous your personal information including sensitive information to make it available for the purposes of generating statistical data and case studies for the conducting of research and improving the Services.

Where you leave a review of our Services, or if you tag us in any of your own material (including any social media post on your personal account) you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate and create derivative works from, distribute and display such content through the world in any media.

Emails & Marketing

In order to provide the Services to you, you agree to receiving emails from us for the following purposes:

notifications about activity on the Services (which are set on by default) including order updates, recommendations, and general updates;
communication from us or our representatives in connection with the Services; and
marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing. This includes where you have signed up to our marketing or promotional newsletters.

Storage & security

We use third-party cloud providers that provide hosting, data storage and other services. Reports are hosted on Microsoft SharePoint hosting.

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law or pursuant to any agreement we have with you or our clients.

Links

Our Services may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

Requesting access or correcting your Personal Information

Subject to the Privacy Act, you have a right to access and correct any personal information about you that we may hold. If you wish to request access to the personal information, we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

If we receive a request from you to access or correct personal information we will respond to you within a reasonable time after receiving your request and in the manner requested by you, if it is reasonable and practicable for us to do so. We may charge a reasonable fee for giving access to the information.

If we can’t collect your Personal Information

If you do not provide us with the personal information described above, some or all of the following may happen:

we may not be able to provide the Services to you, either to the same standard or at all;
we may not be able to fulfil our obligations to you under any contract;
we may not be able to provide you with information about the Services that you may want; or
we may be unable to tailor the content of our Services to your preferences and your experience of our Services may not be as enjoyable or useful.

Notifiable data breach

In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act or any other subsequent sections or legislation which supersede this Part IIIC, we will follow our relevant notifiable data breach procedures in compliance with the Privacy Act and relevant laws.

Updates

This Privacy Policy may be updated by us from time to time, and the updated Privacy Policy will apply from the date it is published on our website or otherwise communicated to you. Each time you use our website you should revisit this Privacy Policy and familiarise yourself with any changes. Continued use of our Services (including our website) shall indicate your acceptance of any changes.

Enquiries, requests & complaints

Enquiries regarding this Privacy Policy or the personal information we may hold on you, should be addressed with the Privacy Officer, whose contact details are below.

If you think your personal information, held by us, may have been compromised in any way or you have any other privacy related complaints or issues, you should also raise the matter with the Privacy Officer.

We will ensure your claims are investigated and a formal response will be provided to you, within a reasonable time, considering the circumstances of your claims. If any corrective action is determined to be required, as a result of that investigation, we will take all reasonable steps to rectify the situation and advise you of such, again within a reasonable time considering the circumstances.

If we do not resolve your enquiry, concern or complaint to your satisfaction or you require further information in relation to any privacy matters, please contact the Office of the Australian Information Commission, whose contact details are below.

Office of the Australian Information Commission

Telephone 1300 363 992

Email enquiries@oaic.gov.au

Office Address Level 3, 175 Pitt Street, Sydney NSW 2000

Postal Address GPO Box 5218, Sydney NSW 2001

Services www.oaic.gov.au

Contacting us

Entity Q-Tech Building Consultants Pty Ltd ABN 46 623 714 563

Contact Please contact us by submitting a contact us form on the website.